Never miss a midnight contractor call across your entire branch network.
Total overnight branch triage for a flat $4/min. Contractor calls route to the right manager, refrigeration emergencies escalate in real time, and everything else is ready for the morning shift.
3.8s
Average answer time
24/7/365
Live coverage
$4.00
Flat per minute, no surcharges
24
branches
Automation where it helps. People where it matters.
Our AI layer answers instantly, identifies the contractor and their branch, and classifies intent — parts, pricing, will-call, warranty or emergency. Refrigeration and urgent contractor issues escalate to your manager in real time. Everything else is structured and handed to a live Nalo Virtual agent for clean next-shift follow-up.
AI captures and classifies
Instant pickup across phone, SMS, chat and WhatsApp with contractor and urgency detection.
Managers get only what matters
Emergencies and contractor escalations reach the on-duty manager in seconds — nothing else does.
Pricing stays protected
AI never invents a quote or reveals account-tier pricing. Complex parts and pricing requests are safely logged and triaged for your team the next shift.
A hub desk that never sleeps, never rushes, never forgets
Everything a multi-state distributor needs to close the overnight and weekend gap — for a flat $4.00 per minute.
Answered in under 4 seconds
AI voice agents pick up instantly at 2am across every time zone, so a contractor with a down walk-in never hears a ring-out or a voicemail box.
Real-time contractor routing
Verified contractor calls and messages go straight to the branch manager on duty — no counter queue, no callback roulette.
Emergency escalation, instantly
Refrigeration failure language is detected on the call and escalated to your manager in real time, before product loss turns into a claim.
Every channel, one thread
Phone, SMS, WhatsApp, web chat and website forms captured in a single timeline per contractor account and per branch.
Next-shift human follow-up
AI never quotes or exposes account-tier pricing. Parts, pricing and will-call requests are safely logged and triaged for your team at shift start.
Multi-state, multi-branch routing
Ten branches or a hundred: calls route by state, branch and account with per-location scripts and rolled-up reporting for ops leadership.
Built for commercial HVAC/R distributor hubs
Routing, escalation rules and scripts tuned to branch networks, contractor accounts and refrigeration emergencies.
Regional hubs (10–20 branches)
One overnight desk covering every branch phone line.
Multi-state hubs (20–40 branches)
Time-zone aware routing and per-state escalation rules.
National networks (40–100+)
Rolled-up reporting for regional and operations directors.
Refrigeration emergencies
Product-loss language detected and escalated in real time.
Parts counter overflow
We take the overflow so the counter can breathe.
Bilingual contractor coverage
English/Spanish answering on every shift, every branch.
Trusted by multi-state HVAC/R distributor hubs
“Overnight contractor calls used to land in a voicemail nobody checked until 7am. Now emergencies hit my phone in seconds and everything else is waiting, sorted, at shift start.”
Regional Operations VP
22-branch HARDI member distributor
“A walk-in cooler down on a Saturday used to cost a customer tens of thousands in product. Real-time escalation ended that. Our managers stopped living on their phones.”
Director of Operations
Multi-state Blue Hawk member distributor
“Flat four dollars a minute, no emergency fee, no weekend fee, no night fee. Our answering line went from an unpredictable line item to a number my CFO can forecast.”
VP of Branch Operations
41-branch independent HVAC/R distributor
Representative distributor operating profiles. HARDI and Blue Hawk are referenced for member context only and do not endorse Nalo Virtual.
Close the overnight gap for good
See how Nalo Virtual protects contractor call flow across your branches with AI detection and live human follow-up. Flat $4.00 per minute, no surcharges.