No hub should lose a contractor to an unanswered phone.
We built Nalo Virtual after watching multi-state HVAC/R distributors lose revenue, product and good managers to the overnight gap. Technology could answer instantly and spot a refrigeration emergency in the first sentence — but only people could close the loop properly. So we built both, and priced it at one flat $4.00 per minute with no surcharges.
Protect the contractor relationship, around the clock.
A contractor with a cooler full of product going warm should never wait, never repeat their account number and never wonder if anyone heard them. We measure ourselves on answer time, emergencies escalated in real time and how few things are still sitting unhandled at shift start.
Speed is a promise
Answer times under four seconds, every hour of every day.
Humans stay in the loop
AI never blocks the path to a manager. It shortens it.
Transparency by default
Full transcripts, recordings and honest reporting — including calls we didn't handle well.
Why AI plus human agents is the future
Pure automation frustrates a contractor at the exact moment product is at risk. Pure staffing can't be instant, in every state, at 3am. The answer isn't choosing one.
Instant, not impersonal
AI removes the wait; people remove the friction.
Consistent, not robotic
Every call follows your process while sounding natural.
Predictable, not surcharged
One flat $4.00 per minute — no emergency, night or weekend fees a CFO has to reconcile.
The people behind the line
Elena Marsh
Co-founder & CEO
Ran branch operations for a 30-location HVAC/R distributor before founding Nalo Virtual.
Theo Nakamura
Co-founder & CTO
Speech recognition engineer; 12 years in real-time voice systems.
Priya Raghavan
VP of Operations
Leads our bilingual agent teams and the next-shift follow-up program.
Daniel Okoye
Head of Customer Success
Onboards every account personally in the first 30 days.
Sofia Bianchi
Director of AI Quality
Tunes conversation models against real call transcripts weekly.
Grant Mitchell
Head of Compliance
Keeps recordings, retention and licensing details airtight for every market.
Close the overnight gap for good
See how Nalo Virtual protects contractor call flow across your branches with AI detection and live human follow-up. Flat $4.00 per minute, no surcharges.